Accidents can happen but everyone must be honest when they do. Yet, when Tracy Hall’s Bulldog named Max died suddenly at a groomer, no one gave Hall the honesty she deserved. Instead, they claimed they “couldn’t tell her”How and why her beloved dog died.
Now, almost a year after the incident, Hall still didn’t get the closure she needed. Hall is still not able to get closure no matter how many times she asks groomers about the incident. The fact that her dog died suddenly is awful, but it’s even worse that those involved are refusing to own up to their mistakes.
Hall, her Bulldog of three years, was left with a Petco groomer in Venice Florida in January 2021. Although she was worried right away, she believed he would be fine. When the groomer put the harness around Max’s neck, Hall commented that it looked too tight.
“He’s got a big neck and you could barely see the choker. I said this looks too tight. She is like ‘no, this is protocol. We use this on all the breeds. It is safe,’”Hall stated.
Hall had left Petco about half an hour earlier when she received a call from her groomer that caused her to feel sick. Max was being rushed by the groomer to an animal hospital. Hall called to ask what happened. “unfortunately, I can’t tell you.”
Max was well when Hall dropped Max off. However, he died within minutes of arriving at the vet. No one ever gave Hall an explanation, and they didn’t perform an autopsy on the dog.
Still looking for answers
Don Cahall, the attorney working on the case, is determined to give Hall the answers she’s looking for. Cahall obtained security video from the business which showed Max collapsing on the grooming tables. Max was also allegedly wrestled by employees while his neck was still restraining. Hall was not conscious when Hall reached out to him.
“They retained me to get involved to demand surveillance video, to demand answers as to what happened to this dog who they love. We have been able to get information, and what the information has shown us is that Petco appears to have acted not only negligently in the death of this dog, but grossly negligent,”Cahall claimed.
Petco claims they were following reasonable standards of care and is trying to dismiss this complaint. But Hall and Cahall won’t stop fighting back until Hall gets some answers for why her loving, healthy Bulldog died so tragically.
Hall’s family is also suing Petco for over $30,000. The trial date has been set for August 15, 2022. It’s a long process to get answers, but Max deserves justice. This should never happen again to dogs or their families, and especially not knowing why.
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